Description
This powerpoint presentation outlines the reasons why Seattle Public Utilities (SPU) measures performance, what and how does SPU measure including guidance provided by the water sector and Seattle-specific attributes, results of performance measurement, and outstanding ideas. Performance measurement objectives include:create a continual improvement process;link to the corporate strategic plan;establish customer and environmentalservice levels;determine targets, initiatives and workplans; and,create pathways to excellence. Guidance Provided By WaterSector involved:balanced scorecard;effective utility management;triple bottom line approach;qualserve measures; and,benchmarking and research projects. Topics outlined under Seattle-specific attributes includes:Strategic Business Plan and service levels;asset management;Key Performance Indicators;operational measures and accomplishments; and,benchmarking. Outstanding issues outlined in the presentation include:common definitions;quality of data;explanatory factors / normalizeinformation;disclosure;data and measurement culture issues; and,integrate measurement with budget /cost accounting / work processimprovement. The presentation includes copies of the fact sheet on Water Sector Collaboration on Effective UtilityManagement, and Essential Elements of Seattle Public Utilities’ Strategic Business Plan 2007-2008. Includes tables, figures.
Product Details
- Edition:
- Vol. – No.
- Published:
- 06/01/2007
- Number of Pages:
- 80
- File Size:
- 1 file , 2.6 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus