Description
This slide presentation outlines customer communication needs at Park Water Company on notification about planned activities that impact the community such as: unidirectional flushing (UDF), clean out sediments from pipes;service interruptions for maintenance or new installation;inspection visits; and,notifications on billing procedures (possible double billing). Additional “innovative” notification was sought to improve thecurrent customer notification such as:quicker response time to customers;allow PWC to remotely contact MORE customers QUICKLY;select, with more detail, the customers being impacted by aplanned activity for a notification via telephone; overall, we wanted to accentuate the current “Door Hanger” withsemi-direct contact with the customer. Key challenges included: slow, unwieldy emergency communication processes; labor-intensive and costly customer service; and, very little flexibility to changescheduled maintenance/service interruption windows. PWC chose the 3n mass notification system tomeet its stringent requirements which includes theability to:send public safety alerts and maintenance notices tocustomers in affected areas in minutes;contact residents on any communication device,including home phones, cell phones, pagers, email, andmore; and,guarantee messaging capabilities during anyemergency. Further topics outlined include: how mass notification works; PWC implementation of the 3n System; and, Geo-Notification.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2007
- Number of Pages:
- 23
- File Size:
- 1 file , 2.2 MB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
