Description
This slide presentation outlines the experience that Barbados Light & Power (on the Island of Barbados) had with selecting a customer information system (CIS). The reasons for consideringreplacement included:aging technology;retirement of critical support resources;changing customer requirements;functional limitations;continual need for process improvements;need for flexible rate management;new marketing initiatives; and, critical subsystem integration.Phase I of the high level approach for a CIS Solution included:Identify / Validate Drivers and Requirements;Conduct Comparative Analysis on the followingoptions:Status Quo;Redesign;Outsource; and,Purchase. The approach for Phase Two: CIS Selection included:Refine Requirements for RFP;RFP Development and Publication;Pre-Bidding Meetings;Selection of Two Finalists;On-Site Demonstrations;Site Visits; and,Selection of the Final Vendor.
Product Details
- Edition:
- Vol. – No.
- Published:
- 03/01/2007
- Number of Pages:
- 45
- File Size:
- 1 file , 530 KB
- Note:
- This product is unavailable in Ukraine, Russia, Belarus
