Description
Provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.
Also available as part of KIT 190.
Product Details
- Published:
- 03/31/2006
- ISBN(s):
- 0580474585
- Number of Pages:
- 133
- Product Code(s):
- 30143862
